Quality Assurance Representative
My current position at The Business Cleaning Company is Quality Assurance Assistant I’m responsible for representing the company and providing support to TBCC Account Managers, QA Representatives, and Business Development. I assist to provide our team with both verbal and written communication with information on requests, scheduling of services, routine visits, and addressing prompt resolution of any issues that arise in our customers' buildings. I also oversee event cleaning, for specific high-end retail clients.
With my customer services background, I keep commitments and follow through on all customer requests, strive to meet customer requirements, and present a professional image to customers.